Order lookup
Look up status by order number and checkout email
To protect customer information, both order number and checkout email are required.
Lookup method
Use order number and checkout email together
This reduces mismatches and data leakage by keeping lookup under the customer’s own email identity.
After payment
This becomes the main post-payment tracking entry
After payment, order status, fulfillment progress, and review entry points should all continue here.
Need support
Contact Crystavibe with the order number when needed
If there are questions about address, delivery, or item status, the order number helps support continue faster.