What authenticity means for natural crystal pieces
At Crystavibe, authenticity means the media, SKU, dimensions, material notes, origin, and natural variation all sit in the same buying path.
Live media, bound SKU, and material notes come first
Each visible product should map back to the current cover image, gallery, SKU code, pricing, and dimension notes.
Inclusions, fissures, bands, and pattern shifts are normal
Natural crystals are not industrially identical units. Inclusions, texture shifts, color bands, and mineral marks should not automatically be treated as defects.
Sold pieces go offline; multiples are separated by SKU or stock state
One-of-one pieces usually have single or very limited stock. If a style has multiples, the storefront should distinguish them through separate SKUs or inventory state.
Review media, size, material, and intended use first
If the shopper is buying for gifting, styling, meditation, or space placement, the intended use and expectations should be aligned before payment.
Confirm address, payment method, and settlement details
Chinese and English storefronts may expose different payment entries. When USD is settled into CNY, the final amount follows the payment page and provider display.
Keep the order number, screenshots, and product link if anything looks wrong
For order, payment, shipping, or real-piece discrepancy issues, keep the order number, payment screenshot, and product page link so support can verify quickly.